FAQ

To help you choose the right flooring, we'll ask a few questions about your home and lifestyle, such as:

• How much foot traffic does the room receive?
• What is the room used for?
• Are you looking for a casual, formal, modern, or traditional look?
• Do you have children or pets?
• Do you have a particular colour, pattern, or style in mind?
• Have you seen a flooring style you especially like?
• What is your approximate budget?
• Are there any concerns about moisture, durability, or maintenance?

Your answers will help us narrow down the options and find flooring that works for your space.

Delivery times depend on the product and current availability. In-stock flooring may be available for same-day pickup or delivery, where offered. Special-order flooring may take approximately 2–6 weeks or longer.

We recommend choosing your flooring well ahead of your planned renovation or installation date. We'll provide an estimated timeline based on your selection.

Installers generally arrive in the morning unless you've been advised otherwise. Some projects may require more than one day, depending on the area, flooring type, and preparation required.

Please ensure the installation area is clear and accessible before the crew arrives. Some dust, noise, and mess are normal during a renovation. We'll explain any additional preparation requirements before your installation begins.

DIY flooring installation can save on labour costs, but it requires the right tools, preparation, and installation skills. Professional installation can help ensure proper subfloor preparation, accurate fitting, and a quality finish.

The best option depends on the flooring product, the complexity of your project, and your experience. Our team can help you understand the installation requirements before you decide.

A quality carpet cushion, also known as underpad or underlay, is important for comfort and carpet performance. However, the carpet itself must also suit your household's needs.

Choosing a less expensive carpet with premium cushion may improve comfort, but it won't necessarily provide the durability, appearance, or wear resistance you need. We recommend choosing carpet and cushion together based on your lifestyle, traffic levels, and budget.